The check was stopped because I felt that I did not get all the services covered that I was told I would get. Also, after numerous attempts to try and solve this with the store, or so I thought, I didn’t seem to be getting anywhere with the store. I spoke with a manager named Gary and several times he said he would call me back and didn’t. At first I declined the install of windows then the technician said if I accepted the offer of taking off the $70 for the diagnostic I paid I could get the all services of the advanced diagnostics and also get my system installed. That was during a phone conversation with the technician on 3/11/07. The computer was not cleaned and all the updates weren’t installed as they said they would be. A few of the updates didn’t install, my internet security picked those up and when I tried ie7 it failed for me too. A headache I paid them for. I get a message in the error log that my cd player has a bad sector and I am having trouble with CDS. I had to return to the store to get my system disk and they also gave me someone’s printer disk. They kept my computer 4 days after they installed the power supply for all this. The back of my computer was cut out to fit the power supply. I was never told my case would be physically altered. In deciding whether I would do it myself I specifically asked him if it was different from a regular install, other than it being 400 watts, he said they had to so some rewiring, never mentioned “cutting”. When I called to complain I spoke with a Margo. He said I could bring it back in and I reluctantly agreed, but only if they could do it while I waited, I had already paid $330 for it to be serviced and waited 13 days. He said they would do it when they could get to it. They already had it for 13 days I live quite a ways from Best Buy and I run my own business, it would be quite a burden to have to return again and leave it, then have to come back after it whenever they got to it. I wanted to speak to someone else he said to call the 888 number. I did and I spoke with an agent Pleasant, she told me to call the store back. I did and that is when I spoke with Gary. I told him I had no problem paying for the install of the power supply, but wasn’t happy about the damage to my computer case and that I had already paid for the diagnostic, I told him what happed with the other phone calls and that I felt I should get some type of compensation for the unfinished work and damage. He said he would call me back. He didn’t, I called him back, saying again I wanted pay for the power supply but I didn’t feel I should have to pay all of the $129 for the rest of the advanced diagnostics because of the unfinished work and damage. Again, he said he would call back and he didn’t. I had threatened at this point to stop the check and I told him I would until this was resolved. I called him again on the 21st because he said he would get back to me and didn’t, and I had the same conversation. He said he would talk to somebody and call me and that is the last time we spoke, then I get this letter. Again I have no problem paying for the power supply install, but I strongly feel I should be compensated, without further disruption to me, for work they didn’t finish and the physical damage to my computer. A little customer service would have also been appreciated. Right from the beginning they could have cared less if they did the work or not. I do have pictures of the unfinished work and damage and plan to vigorously pursue this with Best Buy.

During my 5 hour visit half of the people coming through the door were complaining and trying to return stuff.

My mother, persistent as she is, is dealing with Best Buy for my grandmother. She did get to speak to a manager (I believe she could get the owner’s home phone number if she tried…and I grew up with her). The manger basically told her to piss off because it was coporate policy. Now the phone calls are in to corporate and we’ll see what happens.

Long story short, Best Buy is losing as many customers as we can manage.