Comments on: keeping up(chuck) with the Joneses http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/ even pixels give me attitude Sat, 12 Jun 2010 03:18:18 -0700 hourly 1 http://wordpress.org/?v=3.0 By: meg http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-56710 meg Sat, 01 Sep 2007 01:52:50 +0000 http://www.cranky-mama.com/?p=261#comment-56710 y'know, i think it speaks volumes that the owner of cupcake jones felt it necessary to come here and post her letter, then to say 'hey, sorry you're sick, but if i actually thought we caused your vomiting episode, i'd be sincere about my apologies.' you run a business. learn to deal with criticisms. the customer is always right. even when they aren't. didn't you learn that in business school? you can bet your sweet ass that if the health inspector had came in there and ate your cupcakes then proceeded to spew everywhere, you would have never questioned him as to what could possibly have made him sick. it's all in how you deal with people. oh, ps: hope you're feeling better, crankymama! i happen to love your sarcastic wit and have the ability to comprehend a hyperbole when i see one! =p y’know, i think it speaks volumes that the owner of cupcake jones felt it necessary to come here and post her letter, then to say ‘hey, sorry you’re sick, but if i actually thought we caused your vomiting episode, i’d be sincere about my apologies.’

you run a business. learn to deal with criticisms. the customer is always right. even when they aren’t. didn’t you learn that in business school?

you can bet your sweet ass that if the health inspector had came in there and ate your cupcakes then proceeded to spew everywhere, you would have never questioned him as to what could possibly have made him sick.

it’s all in how you deal with people.

oh, ps: hope you’re feeling better, crankymama! i happen to love your sarcastic wit and have the ability to comprehend a hyperbole when i see one! =p

]]> By: cranky mama » clarifying http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-56568 cranky mama » clarifying Wed, 29 Aug 2007 21:36:18 +0000 http://www.cranky-mama.com/?p=261#comment-56568 [...] to agree with me. Or like it. Or read it. Sometimes I will use hyperbole to make my point, as when I recently suggested that a dessert food was “made of poison.” Obviously that was an exaggeration. (It was [...] [...] to agree with me. Or like it. Or read it. Sometimes I will use hyperbole to make my point, as when I recently suggested that a dessert food was “made of poison.” Obviously that was an exaggeration. (It was [...]

]]> By: cranky mama http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-56565 cranky mama Wed, 29 Aug 2007 21:12:27 +0000 http://www.cranky-mama.com/?p=261#comment-56565 Oy. I wasn't being insincere when I responded to Lisa - I do wish her luck, I do hope her business does well and I do hope ours was an unrelated incident. But the fact remains: we got sick after we ate there. The possibility that my husband and I both happened to come down with a flu within minutes of eating those cupcakes? Not likely. I can't help it if people are offended by that. I find it a little baffling, but I'm not going to apologize (for, what, puking up cupcake? I mean, dude, I didn't get any on your shoes, did I?). I really appreciate the information about the pastry cream...definitely sounds like we could have had Staph, although as Cupcake Sara points out we didn't go to the doctor and have any tests done so there's no way to be sure. I did use some incendiary wording in my original post and maybe that's why people are up in arms. I tend to exaggerate for comic effect when I write. For the record, I do not actually believe that Cupcake Jones served us anything "made of poison." I think we got sick from their cupcakes. End of story. Oy. I wasn’t being insincere when I responded to Lisa – I do wish her luck, I do hope her business does well and I do hope ours was an unrelated incident. But the fact remains: we got sick after we ate there. The possibility that my husband and I both happened to come down with a flu within minutes of eating those cupcakes? Not likely.

I can’t help it if people are offended by that. I find it a little baffling, but I’m not going to apologize (for, what, puking up cupcake? I mean, dude, I didn’t get any on your shoes, did I?).

I really appreciate the information about the pastry cream…definitely sounds like we could have had Staph, although as Cupcake Sara points out we didn’t go to the doctor and have any tests done so there’s no way to be sure.

I did use some incendiary wording in my original post and maybe that’s why people are up in arms. I tend to exaggerate for comic effect when I write. For the record, I do not actually believe that Cupcake Jones served us anything “made of poison.” I think we got sick from their cupcakes. End of story.

]]> By: Rachel http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-56402 Rachel Mon, 27 Aug 2007 17:32:30 +0000 http://www.cranky-mama.com/?p=261#comment-56402 Dear Cupcake Sara, You are giving Cranky Mama a hard time because she made a valid "assumption" that a warm, unrefrigerated, pastry cream filled cupcake from Cupcake Jones made her sick. So why are you then making an "assumption" that Saint Cupcake uses fake flavors in their cupcakes. You would have to work at Saint Cupcake to know what they use in their cupcakes. You don't have to work at Cupcake Jones to know that they don't have a refrigerated case and that pastry cream filled cupcakes are sitting out at improper temperatures. You also don't have to work there to know that when something is filled with pastry cream it should be held at temperatures 40 degrees, or below at ALL times. Even if it is "freezing" in there it is not 40 degrees, or below. So lets stop making "assumptions" and just eat the cupcakes we like best and feel the safest eating. Just my thoughts. Dear Cupcake Sara,

You are giving Cranky Mama a hard time because she made a valid “assumption” that a warm, unrefrigerated, pastry cream filled cupcake from Cupcake Jones made her sick. So why are you then making an “assumption” that Saint Cupcake uses fake flavors in their cupcakes. You would have to work at Saint Cupcake to know what they use in their cupcakes. You don’t have to work at Cupcake Jones to know that they don’t have a refrigerated case and that pastry cream filled cupcakes are sitting out at improper temperatures. You also don’t have to work there to know that when something is filled with pastry cream it should be held at temperatures 40 degrees, or below at ALL times. Even if it is “freezing” in there it is not 40 degrees, or below. So lets stop making “assumptions” and just eat the cupcakes we like best and feel the safest eating.
Just my thoughts.

]]> By: cupcake sara http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-56287 cupcake sara Mon, 27 Aug 2007 07:03:15 +0000 http://www.cranky-mama.com/?p=261#comment-56287 I have a cupcake obsession. From New Yorks Magnolia, to Beverly Hills Sprinkles I have tasted them all. Some I have loved, others not so much. Because I love all things baked, I like to spark conversation with the employees. Everyone there was not only super sweet, but also very knowledgeable about the product. I spoke with Elizabeth, I assumed the head baker, and she oozed love, and pride for these sweet little treats. I stayed for about 25 minutes and witnessed a tight little group of smart women creating amazing and safe products. These are not the type of people that would allow unacceptable product to cross that clean counter. The customer flow was very steady, people buying dozens left and right. I find it hard to believe those cupcakes sit there for very long,and my only complaint was the fact it was freezing in there, and I can guess thats a temperature control set for the cupcakes. I dont prefer to mix my cupcake writings with fecal matter and vomit, but I felt the need to stick up for the new kids in town. I am sorry angry mama that your family fell ill. But you have to understand the anatomy of FBI (food borne illness) before you make accusations that could hurt the reputation of a new business. I found your wishes to Lisa empty, and a bit mean spirited. Heres the low down on food poisoning from this nurse of 32 years: Food poisoning comes from a bacteria, virus or parasite. Because pastry cream is a dairy product, it is a high risk for bacterial growth and should be kept refrigerated. After you eat contaminated food, there can be a 6 hour to 3 day delay before symptoms are noticed. The contaminating organism passes through the stomach into the intestine, attaches to the intestinal walls, and begins to multiply. Some organisms stay in the intestine, some produce a toxin that is absorbed into the bloodstream, and others directly invade body tissues. Your stomach is not built to identify "bad food" its simply there to break everything down. Your intestines are the brains of your guts, and will begin to move all things bad out of the body. Via: vomit, or rushed through your bowels. Your symptoms depend greatly on the type of organism that has infected you. Its expected to schedule a doctors visit after experiencing food poisoning. A stool or blood sample it taken to determine the type and severity. Used not only as a safe measure for you, but it is also documented to watch for more like illnesses. Bottom line: There will be natural competition between cupcake palaces. My best friend of 20 years prefers Saint Cupcake, and I am a Jones. Let there be tasty debates as to who has the better cupcake. Because it all come down to personal preference. She admits to loving the fake flavoring they use. Her favorite candy is dipsticks. Fake flavor! I grew up on more subtle flavors. If it was an orange cake, it was flavored with orange zest. I love a good healthy debate, but when the integrity of a business is compromised on an "assumption" the line has been crossed. Just my thoughts. I have a cupcake obsession. From New Yorks Magnolia, to Beverly Hills Sprinkles I have tasted them all. Some I have loved, others not so much.
Because I love all things baked, I like to spark conversation with the employees. Everyone there was not only super sweet, but also very knowledgeable about the product. I spoke with Elizabeth, I assumed the head baker, and she oozed love, and pride for these sweet little treats. I stayed for about 25 minutes and witnessed a tight little group of smart women creating amazing and safe products. These are not the type of people that would allow unacceptable product to cross that clean counter. The customer flow was very steady, people buying dozens left and right. I find it hard to believe those cupcakes sit there for very long,and my only complaint was the fact it was freezing in there, and I can guess thats a temperature control set for the cupcakes.
I dont prefer to mix my cupcake writings with fecal matter and vomit, but I felt the need to stick up for the new kids in town. I am sorry angry mama that your family fell ill. But you have to understand the anatomy of FBI (food borne illness) before you make accusations that could hurt the reputation of a new business. I found your wishes to Lisa empty, and a bit mean spirited.

Heres the low down on food poisoning from this nurse of 32 years:
Food poisoning comes from a bacteria, virus or parasite. Because pastry cream is a dairy product, it is a high risk for bacterial growth and should be kept refrigerated.
After you eat contaminated food, there can be a 6 hour to 3 day delay before symptoms are noticed. The contaminating organism passes through the stomach into the intestine, attaches to the intestinal walls, and begins to multiply. Some organisms stay in the intestine, some produce a toxin that is absorbed into the bloodstream, and others directly invade body tissues. Your stomach is not built to identify “bad food” its simply there to break everything down. Your intestines are the brains of your guts, and will begin to move all things bad out of the body. Via: vomit, or rushed through your bowels. Your symptoms depend greatly on the type of organism that has infected you. Its expected to schedule a doctors visit after experiencing food poisoning. A stool or blood sample it taken to determine the type and severity. Used not only as a safe measure for you, but it is also documented to watch for more like illnesses.

Bottom line:
There will be natural competition between cupcake palaces. My best friend of 20 years prefers Saint Cupcake, and I am a Jones. Let there be tasty debates as to who has the better cupcake. Because it all come down to personal preference. She admits to loving the fake flavoring they use. Her favorite candy is dipsticks. Fake flavor! I grew up on more subtle flavors. If it was an orange cake, it was flavored with orange zest.
I love a good healthy debate, but when the integrity of a business is compromised on an “assumption” the line has been crossed.
Just my thoughts.

]]> By: Ra http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-55879 Ra Fri, 24 Aug 2007 16:31:55 +0000 http://www.cranky-mama.com/?p=261#comment-55879 Most likely it was the pastry cream that made you sick and not the buttercream. Buttercream contains a lot of sugar and butter which both help to preserve it. Buttercream can actually be left unrefrigerated for a couple days. Pastry cream however must ALWAYS be refigerated. Pastry cream that hasn't been properly cooled has made many people sick. After pastry cream is made it must be cooled quickly in an ice bath and then refrigerated. If it is not cooled quickly, and then kept cool, bacteria can start to multiply. It is possible that Cupcake Jones didn't cool their pastry cream properly. I've noticed that they don't have a refrigerated pastry case, which means the pastry cream filled cupcakes are sitting at room temperature all day! Definetly not up to health code! Also, the type of food poisoning that people get from cream-filled pastries that aren't kept cool is called Staph food poisoning. Staph food poisoning comes on very quickly, usually within 30 minutes. Sounds exactly like what happened to you. Anyways, we are all probably safer eating at Saint Cupcake where they don't use pastry cream. Hope you are feeling better. Most likely it was the pastry cream that made you sick and not the buttercream. Buttercream contains a lot of sugar and butter which both help to preserve it. Buttercream can actually be left unrefrigerated for a couple days. Pastry cream however must ALWAYS be refigerated. Pastry cream that hasn’t been properly cooled has made many people sick. After pastry cream is made it must be cooled quickly in an ice bath and then refrigerated. If it is not cooled quickly, and then kept cool, bacteria can start to multiply. It is possible that Cupcake Jones didn’t cool their pastry cream properly. I’ve noticed that they don’t have a refrigerated pastry case, which means the pastry cream filled cupcakes are sitting at room temperature all day! Definetly not up to health code! Also, the type of food poisoning that people get from cream-filled pastries that aren’t kept cool is called Staph food poisoning. Staph food poisoning comes on very quickly, usually within 30 minutes. Sounds exactly like what happened to you. Anyways, we are all probably safer eating at Saint Cupcake where they don’t use pastry cream. Hope you are feeling better.

]]> By: cranky mama http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-54137 cranky mama Fri, 17 Aug 2007 18:17:36 +0000 http://www.cranky-mama.com/?p=261#comment-54137 Lisa, I appreciate your response. It seems unlikely that my husband and I both suddenly came down with a flu after eating your cupcakes, but it certainly is possible. I do wish you success with your business and I really hope ours was an unrelated experience. Lisa, I appreciate your response. It seems unlikely that my husband and I both suddenly came down with a flu after eating your cupcakes, but it certainly is possible. I do wish you success with your business and I really hope ours was an unrelated experience.

]]> By: Lisa Watson http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-54027 Lisa Watson Fri, 17 Aug 2007 03:58:54 +0000 http://www.cranky-mama.com/?p=261#comment-54027 I am the owner of Cupcake Jones and this is the email that I immediately sent to Jessica after I heard from her. "Hello Jessica, Thank you for writing to us. I am very sorry to hear that you and your husband weren't feeling well last night. Our buttercream is made fresh everyday and it was made fresh late in the afternoon yesterday. With the volume we go through we have to make it at least once, if not twice daily. It is very unlikely that our buttercream could have caused food poisoning. That is our second highest selling cupcake, we ice and decorate it fresh all day everyday and I personally was icing them last night and know that they didn't sit out. I ate "The Pearl" myself late last night and had no problems. Also, you are the only person who has contacted us about this. We sold over 175 cupcakes yesterday with that icing on it and if it were bad, there is a good chance we would have heard from someone else. Is it possible you ate anything else last night that might not have agreed with you? Is it possible you both caught a flu? Again, I am so sorry that you and your husband weren't feeling well. If I felt our buttercream was the reason, I would certainly take responsibility but in this case, I just don't see how it could be. Thank you, ~Lisa" I love the freedom that comes with the internet so I feel comfortable defending the quality, freshness, and wholesomeness of our cupcakes in the same way that Jessica felt comfortable writing about her experience. By the way, thanks for the compliment about the logo and about being open late. My husband and I spend every evening here chatting with our customers seven days a week. It makes for a VERY long day but we do it because we love it. Thanks for the opportunity to respond. ~Lisa I am the owner of Cupcake Jones and this is the email that I immediately sent to Jessica after I heard from her.

“Hello Jessica,

Thank you for writing to us.

I am very sorry to hear that you and your husband weren’t feeling well last night.

Our buttercream is made fresh everyday and it was made fresh late in the afternoon yesterday. With the volume we go through we have to make it at least once, if not twice daily.

It is very unlikely that our buttercream could have caused food poisoning. That is our second highest selling cupcake, we ice and decorate it fresh all day everyday and I personally was icing them last night and know that they didn’t sit out. I ate “The Pearl” myself late last night and had no problems. Also, you are the only person who has contacted us about this. We sold over 175 cupcakes yesterday with that icing on it and if it were bad, there is a good chance we would have heard from someone else.

Is it possible you ate anything else last night that might not have agreed with you? Is it possible you both caught a flu?

Again, I am so sorry that you and your husband weren’t feeling well. If I felt our buttercream was the reason, I would certainly take responsibility but in this case, I just don’t see how it could be.

Thank you,

~Lisa”

I love the freedom that comes with the internet so I feel comfortable defending the quality, freshness, and wholesomeness of our cupcakes in the same way that Jessica felt comfortable writing about her experience.

By the way, thanks for the compliment about the logo and about being open late. My husband and I spend every evening here chatting with our customers seven days a week. It makes for a VERY long day but we do it because we love it.

Thanks for the opportunity to respond.

~Lisa

]]> By: cranky mama http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-53490 cranky mama Mon, 13 Aug 2007 21:49:09 +0000 http://www.cranky-mama.com/?p=261#comment-53490 Hey! Maybe I should! And thanks for the advice; it certainly makes more sense to ignore the fact that my family got sick instantly after eating those cupcakes and instead try and find some other, unrelated incident that might have made us ill. Hey! Maybe I should! And thanks for the advice; it certainly makes more sense to ignore the fact that my family got sick instantly after eating those cupcakes and instead try and find some other, unrelated incident that might have made us ill.

]]> By: Oh Wow http://www.crankypixels.com/2007/08/keeping-upchuck-with-the-joneses/comment-page-1/#comment-53482 Oh Wow Mon, 13 Aug 2007 18:40:29 +0000 http://www.cranky-mama.com/?p=261#comment-53482 How do you know it was the frosting? I would think all of that sugar would serve as a preservative, but then again what do I know? Also, keep in mind that burgers are pretty easy to get sick off of, what with the whole raw-meat thing (and that food poisoning can take a full 48 hours to kick in). I eat cupcake jones like a fiend and have not yet had any problems. I say until I start feeling nasty side effects (other than tight jeans) the frosting is fine. Maybe you should sit online and complain some more. Of course it couldn't be anything else that made you sick. How do you know it was the frosting? I would think all of that sugar would serve as a preservative, but then again what do I know? Also, keep in mind that burgers are pretty easy to get sick off of, what with the whole raw-meat thing (and that food poisoning can take a full 48 hours to kick in). I eat cupcake jones like a fiend and have not yet had any problems. I say until I start feeling nasty side effects (other than tight jeans) the frosting is fine. Maybe you should sit online and complain some more. Of course it couldn’t be anything else that made you sick.

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